FAQ

I do not want to send my wallet

The easy option is to send your locked wallet to us and wait for successful password recovery. However you do not have to do it. We will not steal your coins but you do not have to trust us. We will trust you! All you need is to extract encrypted hash from your wallet and send them in the contact form. Even after decryption of the hash there is no way to use your wallet without having it.

here are the steps how to extract private keys from Bitcoin Core wallet (wallet.dat)

  1. Make a copy of your wallet.dat file. Everything you do to this file you have to make backup to make sure you are not loosing your coins. Where to find wallet.dat file? If you have installed Bitcoin Core wallet in the default directory it should be at:
    Windows
    C:\Documents and Settings\YourUserName\Application data\Bitcoin (XP)
    C:\Users\YourUserName\Appdata\Roaming\Bitcoin (Vista,7,8,10)
    Mac
    ~/Library/Application Support/Bitcoin/
    Linux/Unix
    ~/.bitcoin/
    if not search for if with command:
    find / -name wallet.dat -print 2>/dev/null
  2. Please donwload and extract JohnTheRipper
  3. Put the copy of your wallet.dat file into the JohnTheRipper-bleeding-jumbo\run\ directory, type:
    open the COMMAND PROMPT and type:
    cd {path to john the ripper}\JohnTheRipper-bleeding-jumbo\run
    and then type:
    bitcoin2john.py wallet_copy.dat
    you should get something like this: $bitcoin$64$f0ef639cd01bb26805c190e0aeba006fbdd6b817e0b6634b0fb11944bc0f19eb$16$d2542bb38e0ee061$76753$2$00$2$00
    This is the encrypted hash of your password and you should send it in the contact form instead of wallet.dat file.
  4. if you have errors like: File "../run/bitcoin2john.py”, line 639, in parse_wallet d.update(parse_BlockLocator(vds))TypeError: ‘NoneType’ object is not iterable In the hashes file, it like that:ERROR parsing wallet.dat, type bestblockkey data: bestblockkey data in hex: …
  5. you need to fix your copy of wallet.dat file. In order to do that download Bitcointools (bitcointools-master) and extract it. Put copy of the wallet.dat file into the extracted directory and run this command:
    fixwallet.py --datadir=C:\Users\YourUserName\Appdata\Roaming\Bitcoin --nosettings --noaccounts --notxes --noaddresses --out=another_copy_of_wallet.dat

    Replace –datadir section with you path to bitcoin core. Use this new copy of your wallet file only to extract the encrypted hash. Go back with this file to the step 2.

If you still have problems please contact us.

Because of many incorrect hashses and also empty wallets which we receive recently from the clients we prefer to work with wallet files. We need to make sure that the wallet is real and the GPU power is not wasted. Please understand that the costs of electricity have skyrocketed and we also want to stay environment friendly. To save our planet we put more our priority and efforts to wallet files than to wallet hashes which cannot be verified by our team. Read more about wallet files and backups.

You have recovered the password. What next?

After a successful password recovery we will:

  1. send you the coins to your new wallet minus the 20% fee, you need to provide us new wallet address. This happens when you send us the wallet.
  2. send you the recovered password, then you decrypt the wallet by yourself. We also send you our wallet address asking you to send 20% fee. This happens when you will send us the encrypted hash.

The both ways are based on trust. We try to be considered as trustworthy service in the crypto – currency industry and our positive feedback you can find in Trust section.