I do not want to send my wallet

The easy option is to send your locked wallet to us and wait for successful password recovery. However you do not have to do it. We will not steal your coins but you do not have to trust us. We will trust you! All you need is to extract encrypted hash from your wallet and send them in the contact form. Even after decryption of the hash there is no way to use your wallet without having it. However sending us wallet files in is better and may increase significantly chances of the recovery process. We may:

  • check if wallet is not empty
  • extract the hash correctly, files may be damaged and may require special efforts to repair them
  • scan for bugs which may help in the process
  • extract all the private keys

Read more about wallet files and backups.

How to manage wallet files in the recovery process, extracting the “hashes”:

If you still have problems please contact us.

You have recovered the password. What next?

After a successful password recovery we will:

  1. send you the coins to your new wallet minus the 20%-50% fee, you need to provide us new wallet address. This happens when you send us the wallet.
  2. send you the recovered password, then you decrypt the wallet by yourself. We also send you our wallet address asking you to send 20%-50% fee. This happens when you will send us the encrypted hash.

The both ways are based on trust. We try to be considered as trustworthy service in the crypto – currency industry and our positive feedback you can find in Trust section.

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